Cancellation Policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

In order to exercise your right of cancellation, you must inform us

by means of a clear statement (e.g., a letter sent by post or an e-mail) of your decision to cancel this contract. You may use the sample cancellation form printed below, though this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods. We are a young company and therefore cannot offer free return labels. We ask for your understanding in this matter.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Practical instructions for returns

The following points are not a requirement for the effective exercise of your right of cancellation. They only help us to process your return quickly:

• Please write to us briefly in advance at support@kuschelstunde.de, and we will provide you with the return address and clarify everything else.
• Please avoid damaging or dirtying the goods and return them with all accessories, including the removable kangaroo pouch.
• Use the original packaging or suitable outer packaging if possible to avoid transport damage.
• Please do not send the goods back to us unpaid.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and send it back to us.